Privacy Policy for Gower Ceramics

Effective Date: 12.06.2025

Last Updated: 12.06.2025

At Gower Ceramics, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Gower Ceramics is a small business based in the UK, offering handmade ceramic goods through our website: https://gowerceramics.co.uk/

If you have any questions about this policy or your data, please contact:

Email: gowerceramics@gmail.com

Postal Address: The Barn, Cheriton, Swansea, Gower, SA3 1BY

2. What Personal Data We Collect

We collect and process the following personal data:

• Name

   

• Email address

   

• Phone number

   

• Billing and shipping address

   

• Order details

   

• Payment information (handled securely by third-party processors — we do not store card details)

   

• IP address and browser information (via cookies)

   

3. How We Use Your Data

We use your data to:

• Process and deliver your orders

   

• Communicate with you about your order or enquiries

   

• Manage returns and customer service

   

• Send marketing emails (only if you have opted in)

   

• Comply with our legal obligations (e.g. tax records)

   

We rely on the following legal bases to process your data:

• Contractual obligation – for processing and fulfilling orders

   

• Legal obligation – for tax and accounting purposes

   

• Consent – for marketing communications

   

• Legitimate interests – to improve our website and services

   

4. Who We Share Your Data With

We only share your data with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal)

   

• Delivery couriers (e.g., Royal Mail)

   

• Our website hosting and analytics providers (e.g., Squarespace, Google Analytics)

   

We do not sell or rent your personal data to any third parties.

5. How Long We Keep Your Data

We retain personal data only as long as necessary for:

• Fulfilling your order and any after-sales service

   

• Legal or regulatory requirements (e.g., 6 years for tax records)

   

After that, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

   

• Request correction of inaccurate data

   

• Request deletion of your data (subject to legal retention obligations)

   

• Object to or restrict processing

   

• Withdraw consent at any time (for marketing)

   

• Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

   

7. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences via your browser settings or through our cookie banner when you first visit the site.

For more information, see our [Cookie Policy] (link if you have one).

8. How We Protect Your Data

We use SSL encryption, secure servers, and limit access to your data to only those who need it. While no system is 100% secure, we take data protection seriously and regularly review our security practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top.